We have compiled a list of answers to frequently asked questions, they are broken up into sections to help you navigate through them easily. If you have a question not answered below feel free to contact us!
New to our program or interested in signing up
No sessions – so when can I start?
You can sign up for our lessons or classes at any time! We do stay pretty busy so if you want a swim time that we don’t currently have available we can always wait-list you as well!
How do I sign up for lessons?
You can fill out our online registration request (click “Register” above) or you can call us at 503-292-1255
How old does my child need to be to receive private or semi-private lessons?
Children need to be at least 30 months old before they can sign up for private or semi-private lessons. Children 4 months – 36 months are welcome to join our baby & me lessons.
How long should my child attend lessons/classes?
Your child can attend lessons for as long as you see fit. You should have a goal in mind when the lessons begin. Are you working to overcome a fear? To build confidence and safety skills? To improve technique, or maybe even work toward joining a swim team? Each participant’s lesson is catered to fit their needs and goals.
Why is your pool great for teaching lessons and classes?
Our pools are a nice warm 90 degrees, which is relaxing and comfortable for swimmers (especially little ones). Being comfortable helps students concentrate and perform. The pools are also shorter, which is less intimidating for kids and beginner swimmers. A large staircase descends into the shallow end and is a perfect place for kids to sit and get accustomed to the water, pool, and instructor.
The participant is afraid of the water. How can you help them?
At FSS we offer lessons to all ages and abilities, and have techniques to ensure participants gain more confidence in the water. Over the years, we have successfully helped a great many participants overcome their fear of the water. It is important to make water-time a fun experience, and never a forced one.
Can I request a specific instructor?
Yes, you can request a specific instructor, but we will have to check their schedule for their availability before we can sign you up. We are always happy to work with you to find a good fit with your instructor.
Why only a 30-minute lesson?
We have found that a 30-minute lesson suits youth and adult participants the best. After 30 minutes, lessons tend to lose productivity due to fatigue and decreased focus. Remember, you will work much harder one-on-one with an instructor than you would in a large group class!
Can I sign up for more than one lesson a week?
Yes! We have several families that come to the center twice a week for lessons.
Can my child take lessons with a sibling or friend?
Yes! You are free to put together your own group of up to 4 swimmers per lesson. It is best if the children in the lesson are close to the same skill level.
For our current swimmers
How do I change my lesson days and times?
If you need to change your lesson schedule please contact the office with your new preferred days/times & when you would like to make the change. We’ll do our best to move you as quickly as possible!
What if I need to miss a lesson?
Simply notify our office of the day(s) you’ll miss. If you tell us 24 hours in advance, you can schedule a make-up lesson (a different lesson spot at another day/time, NOT your regular swim time). If you tell us 48 hours in advance you can schedule a make-up OR receive a credit for the lesson on your next invoice (maximum of 2 credits monthly)
How do I schedule a make-up lesson?
Make-up lessons can be scheduled into any of our drop-in times. Check those out here!
How do I make a payment?
We currently accept: check & cash (exact change please), credit/debit cards in person or over the phone, and PayPal (send to email@example.com)
How do I stop or pause lessons?
Submit an exit form at least 2 days before the next lesson that you don’t want to attend. Available online or in our office.