We appreciate advance notice for cancellations, so we can fill open spots with drop-in swimmers. This keeps our instructors happy and busy doing what they do best – teaching! All cancellations must be submitted online. To navigate from the homepage, click the green “Scheduling” menu and select “Cancel A Lesson.” This will create a time-stamped record and help us cut down on human error.
With 48 hours notice, we can credit your account for the lesson price. (Over 2 waived lessons in a month, will need to be approved by our Office Manager).
With 24 hours notice, we can schedule a make-up lesson.
No-shows: If you skip a lesson without telling us, this is considered a no-show and we will contact you to inquire if you still wish to continue. If you no-show to two consecutive lessons and do not respond to our inquiry, you will be removed from the calendar.
Make-ups cannot be at your regular swim time. You must have a make-up scheduled within two weeks of the canceled lesson (the lesson doesn’t have to take place within two weeks, but you must be in communication with the office about scheduling within two weeks). Cancellation policy applies to make-up lessons.
Exceptions: We do make exceptions for medical emergencies. If you can provide a doctor’s note, pharmacy receipt, or some other confirmation of a medical appointment we will be happy to give you a credit or make-up.
Late arrival: If you arrive late to a lesson, you are welcome to use the remaining time. At 15 minutes past lesson start-time, instructors are allowed to leave the pool before their next class, so they may be in the breakroom and need to be notified by an office worker that you have arrived. We do not issue credits, refunds, or make-ups for time lost due to late arrivals.
Semi-private cancellations: Price per swimmer will adjust according to the cancellation policy. For example, if your semi-private lesson partner cancels with 48hrs notice they can be credited while you will owe more for that lesson (unless you also cancel with 48hrs notice). Our office does not facilitate communication between Semi-private or Buddy families, so please keep your partner(s) informed of cancellations. If you need to do a make-up for a cancellation and your partner(s) do not join you, you will need to pay the difference to cover the make-up as a private lesson.
Drop-in lessons: are not eligible for make-ups, credits, or refunds regardless of notice given.
If you are signing up for a Drop-in, “Trial” lesson, Clinic, Winter/Spring Break lesson, or Special Event, payment must be made in advance to reserve your spot.
We accept exact cash, checks, and credit cards (MasterCard, Visa, Discover, & American Express).
- We cannot keep credit/debit card information on file
- You must actively pay your invoices each month
- Returned checks are subject to a $25 fee
When you are ready to discontinue your regular weekly spot, you must fill out an online exit form to confirm your intent to give up the spot. We cannot officially remove you from the schedule until the online exit form is submitted. Each family in a semi-private lesson must submit a separate form.
The regular advance-notice cancellation policy applies to lessons missed due to exiting the program. You will be billed for the lesson if your exit form gives less than 48 hours notice that you will not attend it. We cannot backdate exit forms.
All lessons and classes are 30 minutes, and back-to-back lessons are not allowed. We have found that a 30-minute lesson suits youth and adult participants the best. After 30 minutes, lessons lose productivity due to fatigue and decreased focus. Remember, you will work much harder one-on-one with an instructor than you would in a large group class! A full hour is just too long. If you like, you can schedule 2 lessons in a single day, as long as there is an hour break in between.
We reserve the right to add, update, or change policies at any time. In the event of a policy change, we will notify you in print and/or via an e-notification.
Pool safety & etiquette
- No standing by the water’s edge,
- No dangling feet in the water,
- No crowding around the pool handrail,
- No playing with the pool equipment.
This teaches young swimmers that a pool is never to be approached carelessly or without adult permission.
Running and jumping is strictly prohibited on the pooldeck and in bathrooms. If an instructor sees unsafe or harmful behavior, they may require a swimmer to retrace their steps at a walking pace, deduct playtime from their lesson, or even dismiss them from the pool for 1–3 minutes of “time out” before continuing the lesson. Our instructors have the authority to dismiss a lesson early for dangerous or combative behavior such as hitting, kicking, biting, or throwing objects.
Swimmers should rinse off in the shower before entering the pool. This is important to avoid spreading germs. Please observe this policy and help keep your teacher healthy!
Lost & Found
FSS is not responsible for lost or damaged items. Due to the high volume of items left at our pools, items unclaimed after one month are donated to a local charity.
If we cancel swim lessons due to weather, participants affected will be given a 75% credit. Participants are welcome to sign up for a make-up lesson at another time for this canceled lesson, thus retaining the full value.
If we remain open and you *decide not to attend, no credits or make-ups are issued for cancellations outside of our standard 24- and 48-hour cancellation policy.
*If you are especially cautious about wintry weather or live in an elevated/hilly neighborhood that gets icier than the Beaverton school district area, please keep an eye on the weather forecast so you can cancel in advance if needed. We recommend erring on the side of cancelling early, as we cannot credit you on short notice if we remain open.